FAQ

How do I wet the brow soap?
To activate the Soap Booster and create the perfect brow soap paste, either wet the Brow Brush or the Brow Soap with a few pumps of Face Spritz.

Can I use water instead of the Face Spritz?
Hmmm, theoretically you can, but we don't recommend it. Unlike water, the Face Spritz works like a setting spray and gives your eyebrows extra hold, making them last even longer. Plus the gentle ingredients of the Face Spritz nourish and condition your brows and skin. Another reason why you shouldn't be using water is that water isn't antibacterial. So if you moisten the Soap Booster with water, it's possible that bacteria will accumulate. The antibacterial effect of the Face Spritz ensures that no unwanted nasties get into your soap.

What skin types is the Face Spritz suitable for?
For all skin types! The Face Spritz is non-comedogenic, which means it does not clog pores or promote the formation of blackheads, and thanks to its versatile properties, it's suitable for dry, oily and combination skin.

What does it smell like?
The Face Spritz has a delicate and subtle rose scent that fades after a few seconds. We do not use any fragrance or perfume, it's the pure and natural scent of roses!

What makes the Face Spritz special?
The Face Spritz is a real all-rounder and thanks to it's handy size, is the perfect companion for on the go. Here are the coolest facts: The gentle ingredients make a power cocktail of antioxidants, pectins and tannins. Pectins help to bind water in the skin and tannins have an antibacterial effect, which supports the skin in different kinds of problems Thanks to the naturally occurring ingredient vitamin B3, the Face Spritz has a calming effect and helps to combat pimples and acne, as well as dry and sensitive skin. Plus, vitamins A, C, D and E have an anti-aging effect and protect the skin. Last but not least, the antioxidant effect also contributes to a healthy skin appearance, as it binds free radicals. If you ask us, it's a must-have in every handbag!

Can I recycle the bottle?
Absolutely! Our bottles are made from 100% recycled PET and are recyclable.

Are your products vegan and cruelty-free?
Yes, all our products are vegan and cruelty-free. Also, our Face Spritz is free of PEGs, parabens, SLS & SLES and artificial fragrances.

How much are the shipping costs?
The shipping costs vary depending on the location of the recipient. You can find all details here.

How long do I have to wait for my order?
Shipping times can vary depending on the location of the recipient. Shipping within Germany usually takes 1-2 business days, to Austria, Belgium, Luxembourg, Netherlands 1-3 business days and to Switzerland 2-5 business days. See here for all the details our worldwide delivery times.
Note: Due to corona-delated issues from our supplier, there are currently delays in shipping. You can find all information about the delivery time above the product description.

Which payment methods do you accept?
You can pay via credit card, Maestro, PayPal, Klarna Invoice, Klarna Installment Purchase, SOFORT, Apple Pay, Google Pay and possibly selected local payment methods of your country. You can find all details here.

What are your return and refund policies?
We have a 30-day no fuss no frills return policy. See here for the full policy.

I have more questions!
Contact us via Live Chat, Instagram, Facebook or e-mail. We'll get back to you within a few hours.