FAQ

How do I wet the brow soap?
To activate the Soap Booster and to create the perfect brow soap paste, you can either wet the brow brush or the brow soap with a few pumps of setting spray (e.g. BROWLY Face Spritz). In general, less is more, it should form a paste-like consistency.

Can I use water instead of the Face Spritz?
Hmmm, theoretically you can, but we don't recommend it. Unlike water, the Face Spritz works like a setting spray and gives your eyebrows extra hold, making them last even longer. Plus the gentle ingredients of the Face Spritz nourish and condition your brows and skin. Another reason why you shouldn't be using water is that water isn't antibacterial. So if you moisten the Soap Booster with water, it's possible that bacteria will accumulate. The antibacterial effect of the Face Spritz ensures that no unwanted nasties get into your soap.

How do I get the best hold?
If you have very stubborn eyebrows or need a little more hold, we recommend brushing your eyebrows from top to bottom (towards the eye) and then into the desired shape. This way you coat all the brow hairs with the brow soap. Another trick for extra hold is to press your eyebrows to your skin with your finger or the wooden side of the brush after styling, so they literally stick to your skin. You can find all the info on the how-to here.

For what can I use the Face Spritz?
Our Face Spritz is an absolute all-rounder. Not only is it great as a brow soap activator, but for skin and hair care.

Can I still use other eyebrow products?
Of course! If you want to fill in or define your brows u, you can do so before or after using our brow soap. It's best to just try it out and see what works best for you.

Where can I find more information about how to use brow soap application?
For more information on how to use our brow soap, check out our Brow Soap Guide. Be sure to also check out our Brow Blog where we talk about everything you need to know about brows, including how to avoid the most common brow soap mistakes. Or send us a message, our brow experts are happy to help you.

What makes the Face Spritz special?
The Face Spritz is a real all-rounder and thanks to it's handy size, is the perfect companion for on the go. Here are the coolest facts: The gentle ingredients make a power cocktail of antioxidants, pectins and tannins. Pectins help to bind water in the skin and tannins have an antibacterial effect, which supports the skin in different kinds of problems Thanks to the naturally occurring ingredient vitamin B3, the Face Spritz has a calming effect and helps to combat pimples and acne, as well as dry and sensitive skin. Plus, vitamins A, C, D and E have an anti-aging effect and protect the skin. Last but not least, the antioxidant effect also contributes to a healthy skin appearance, as it binds free radicals. If you ask us, it's a must-have in every handbag!

What skin types is the Face Spritz suitable for?
For all skin types! The Face Spritz is non-comedogenic, which means that it does not clog pores or promote the formation of blackheads and is suitable for dry, oily and combination skin thanks to its versatile properties.

What does the Face Spritz smell like?
The Face Spritz has a delicate and subtle rose scent that fades after a few seconds. We do not use any fragrance or perfume, it's the pure and natural scent of roses!

Can I recycle your packaging?
Absolutely! All our packaging can be recycled. Our goal is to make beauty effective for you and also sustainable for our planet. Our packaging is made with the motto "Green is the new Black". Therefore, we mainly use recycled or recyclable materials and try to avoid unnecessary packaging waste.

Are your products vegan and cruelty-free?
Yes! All our products are vegan and cruelty-free. Plus, our Soap Booster is free of PEGs, parabens and SLS & SLES.

What are the shipping costs?
Shipping costs vary depending on the recipient's location. You can find all the details here.

How long will I have to wait for my order?
Shipping times may vary depending on the location of the recipient. Shipping within Germany usually takes 1-2 days, to Austria, Belgium, Luxembourg, Netherlands 1-3 business days and to Switzerland 2-5 business days. Click here for more details.
Note: Due to corona-delated issues from our supplier, there are currently delays in shipping. You can find all information about the delivery time above the product description.

Which payment methods do you accept?
You can pay via credit card, Maestro, PayPal, Klarna Invoice, Klarna Installment Purchase, SOFORT, Apple Pay, Google Pay and possibly selected local payment methods of your country. You can find all details here.

What is your return policy?
We have a 30-day no frills return policy. You have to pay the shipping costs yourself. You can find all the details about cancellation and returns here.

I have more questions!
Contact us via Live Chat, Instagram, Facebook or e-mail. We'll get back to you within a few hours.